Privacy & Security Policy


Any personal information provided to PFERD Australia Pty Ltd will not be made available for commercial purposes. It will only be used for the primary purpose for which it was supplied. PFERD Australia Pty Ltd uses personal information to compile a mailing list for its own purposes and is not a list broker.

There are many ways we seek information from you. We might collect your information when you fill out a form with us, when you’ve given us a call, used our website or sent us an email.

We also know that some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels.

The types of information that we collect and hold about you could include:

-    ID information such as your name, postal or email address and telephone numbers;

-    other contact details such as social media handles;

-    your location or activity including IP address, and whether you’ve accessed third-party sites; and

-    other information we think is necessary.

When you use PFERD Australia's website or mobile applications we may collect information about your location or activity including your IP address, telephone number and whether you’ve accessed a third party site. Some of this website or application information is collected using cookies.

If you don’t provide your personal information to us, we may not be able to:

-    provide you with the product or service you want;

-    personalise your experience with us;

-    let you know about other products or services that may be of value to you;

We can store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.

We’ll only keep your information for as long as we require it for our purposes. We’re also required to keep some of your information for certain periods of time under the law, such as the Corporations Act for example. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.



This information will only be used as directed by our clients and in accordance with the Privacy Act, and will not be used for any other purpose.

We may use or disclose your personal information to let you know about products and services that we believe may be of interest to you. We will not do this if you tell us not to.



The accuracy and quality of personal information is governed by the accuracy and quality of the data supplied by our clients.



Most client data is stored on our computer files in secure premises. Data is backed up to guard against system failures and is overwritten regularly. In addition, all Staff must comply with the PFERD Australia Pty Ltd Security Agreement, which states that all data shall be used solely for the agreed purpose.



The PFERD Australia Pty Ltd privacy policy will be made available to our clients on written request. Similarly, clients can request access to all information held by PFERD Australia Pty Ltd about that person.



If personal information is found to be inaccurate it will be corrected as soon as the correct information is received.



PFERD Australia Pty Ltd will maintain the anonymity of an individual in a database except where identification is necessary for the purposes for which PFERD Australia Pty Ltd uses that information in accordance with the Privacy Act.



The data that we collect from you may be transferred to and stored at, a destination outside Australia. We may store your information in the cloud or other types of networked or electronic systems. As electronic or networked systems can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held.  It may also be processed by staff operating outside Australia who works for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

PFERD Australia Pty Ltd regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.



PFERD Australia Pty Ltd does not and will not collect or use sensitive information as defined in the Privacy Act. Should such sensitive information be provided, PFERD Australia Pty Ltd will comply with the Privacy Act and National Privacy Principles.



Our website contains links to third party or external sites which are not directly related to PFERD Australia Pty Ltd. It is our goal to link only to reputable and relevant sites to our industry. Please be aware that PFERD Australia does not monitor and is in no way responsible for the content or privacy practices of any such third party sites.  This Policy covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.



To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer activities on our site. All recordings are and shall remain our sole property.



For any questions, comments, complaints and requests regarding this privacy policy, please contact us on +61 3 9565 3200



PFERD Australia Pty Ltd will use its best endeavours to comply with its obligations under the Privacy Act and the National Privacy Principles to the extent that the Act and those principles apply to PFERD Australia Pty Ltd.